Tsim Sha Tsui Training Room — FAQ 尖沙咀訓練室常見問題

Online: pick a date and time at easysolutionhk.com/book and complete the 90-second checkout. Or message WhatsApp 44237445 with the date, hours and number of attendees. We confirm within 1 business hour (Mon–Sun 09:00–23:00 HKT).

2 hours at HK$700. Longer blocks are cheaper per hour: 3-hour block HK$1,000 (HK$333/h), half-day HK$1,400 (HK$350/h), full-day HK$2,600 (HK$325/h). Full price list at /book/pricing.

FPS (Faster Payment System) to Bank of Dongguan International a/c 2000001731 — confirmed within 1 hour. International cards via Stripe at checkout. Bank transfer for SGD/USD/CNY-denominated invoices. Tax-deductible receipt emailed the same day.

No. Full payment is due at booking; the slot is confirmed within 1 hour after payment lands. We don't accept partial deposits — this keeps the booking flow simple and the slot is genuinely held only when paid.

Yes. Every booking auto-generates a tax-deductible invoice with your BR number, contact address and booking reference. Net-7 terms. Issued in HKD by default; SGD/USD/CNY/RMB on request. Compatible with Xero, QuickBooks, SAP Concur.

Yes — 10% off every booking for Section 88 NGOs, Toastmasters chapters, and CEF-eligible / education clients. Stacks with the last-minute discount ladder (up to 30% off for same-day bookings). Email [email protected] to pre-verify your IRD Section 88 letter or chapter membership.

Free reschedule up to 7 days before the event. Within 7 days: 50% refund or one free reschedule within 90 days (your choice). Within 48 hours: HK$200 handling fee, reschedule within 60 days, no cash refund. Typhoon Signal 8, Black Rainstorm Warning, or MTR Tsuen Wan Line suspension reschedules are always free and can be done at any time.

Within 48 hours of the booking start time, no cash refund — but you keep the option to reschedule within 60 days for a HK$200 admin fee. After the booking start time, the slot is treated as used.

75-inch wall-mounted TV with HDMI + USB-C inputs, cordless microphone, whiteboard with markers, fast Wi-Fi (200 Mbps down). Bring your own laptop. We can pre-test the AV with you over WhatsApp the day before — it's free.

Yes. The 75-inch TV doubles as the Zoom display; the cordless mic picks up the in-room conversation; the Wi-Fi handles 20+ simultaneous laptop logins without throttling. We've run Zoom webinars with 80+ remote attendees from this room.

Yes — we offer 6 layouts (classroom, U-shape, boardroom, theatre, banquet, interview). Layout changes are free, no setup surcharge. Tell us your preference at booking. See all layouts and capacities →

Coffee/tea/water pack HK$48 per attendee (delivered ready). Bento lunch HK$95 per attendee (3 vendors to choose from). External catering is also fine — side counter and chiller for self-service. Tell us 24 hours ahead so we can keep the lift slot open for the delivery.

Yes. Star House has lift access from the MTR-level entrance to the 5/F. The room itself is single-level, no step at the doorway. Furniture rearrangement for wider walkway on request — mention accessibility needs at booking.

Star House Car Park (entrance on Salisbury Road) — about HK$30/h, validated parking on request for full-day bookings. Wilson Parking at iSquare and 1881 Heritage are 5-minute walks. MTR Tsim Sha Tsui Exit L6 is 1 minute on foot — most attendees use the MTR.

Yes, if your bookings are consecutive days. The room is locked between bookings. Lockable cabinet rental HK$80/day — useful for multi-day training courses with hand-outs and printed materials.

Bookable Mon–Sun 09:00–23:00 HKT, including Sundays and public holidays at the same rate (no surcharge). Outside these hours possible by special arrangement — message WhatsApp 44237445.

Yes — free 20-minute weekday inspection 10:00-18:00. Bring your laptop, test the projector, check the Wi-Fi speed, meet Mr. Fu (director) in person. No deposit, no commitment. WhatsApp 44237445.